The Promotion is open to individuals who are at least 18 years of age and who hold a valid mobile number and email address for verification and e-invoicing purposes.

The Promotion runs for the limited period announced by the Company and is a one-time promotion. The Company may make the Promotion available to customers on its WhatsApp broadcast list before, or at the same time as, opening it to members of the public.

The Company reserves the right to verify eligibility and may request proof of identity or purchase history at its discretion.

Under the Promotion, the Customer purchases store credit at face value and receives a bonus Rebate credit on top, according to the following tiers:

Rebate credit is issued on a first-come, first-served basis and is available for the duration of the Promotion, subject to availability. The Company may impose a total issuance cap for the Promotion and does not guarantee availability of any tier at any given time.

Purchase limits: as at the date of this Promotion, there is no limit on the number of Rebate purchases a single Customer may make. The Company reserves the right to impose or amend purchase limits at any time without prior notice, including cancelling and refunding any order it reasonably believes to be fraudulent, automated (bot-generated), or made for commercial resale purposes.

Full payment must be made at the time of purchase via the payment methods made available on the website.

The store credit, together with the bonus Rebate credit, will be issued immediately to the Customer’s account as registered on www.therealfood.co upon successful payment.

The Company reserves the right to cancel and refund any order where payment cannot be verified, where duplicate or fraudulent transactions are suspected, or where a technical error results in incorrect issuance.

Rebate credit is valid for twelve (12) months from the date of purchase (“Expiry Date”), as stated on the purchase confirmation.

Rebate credit not redeemed, in whole or in part, by the Expiry Date will lapse automatically and cannot be extended, reactivated, refunded, or exchanged for cash, save where required by applicable Malaysian law.

The Company may, at its discretion, send reminder notifications prior to the Expiry Date, but is under no obligation to do so. The Customer remains responsible for tracking the validity of their own Rebate credit.

Rebate credit may be redeemed against the purchase of products/services available on www.therealfood.co only, subject to the following conditions:

Rebate credit may only be redeemed in accordance with clause 6.1 and cannot be redeemed for cash, in whole or in part, except where required by applicable Malaysian law.

It is the Customer’s sole responsibility to safeguard their account on www.therealfood.co. The Company will not be liable for Rebate credit redeemed by unauthorised third parties where account access has been lost, shared, or compromised through no fault of the Company.

Delivery of products is only eligible for addresses in select parts of the Klang Valley and will be sent on the date of the next available slot on Real’s scheduled delivery via Real’s no-delivery-charges service route. No delivery on demand is accepted.

Customers may arrange to self pick-up, but no refunds will be given towards delivery fees.

Rebate credit may be gifted or transferred to another individual at the Customer’s discretion, provided the recipient agrees to be bound by these Terms.

The Company does not endorse and is not responsible for the resale of Rebate credit through third-party or secondary marketplaces. The Company reserves the right to refuse redemption, or to require proof of original purchase, where it has reasonable grounds to suspect Rebate credit has been acquired through fraudulent means.

All Rebate purchases are final. Save as required under the Consumer Protection Act 1999 or other applicable Malaysian law, Rebate credit is non-refundable and cannot be exchanged for cash, in whole or in part, once purchased.

Where Rebate credit cannot be redeemed due to an error attributable to the Company (for example, a technical fault preventing redemption), the Company will, at its discretion, reissue the credit, extend its validity, or provide an equivalent remedy.

The Company reserves the right to amend these Terms, or to suspend, extend, or withdraw the Promotion, at any time without prior notice. Any such amendment will not affect the value or validity of Rebate credit already validly purchased, except where necessary to comply with law or to address fraud, technical error, or circumstances beyond the Company’s reasonable control.

In the event that the Company ceases business operations, undergoes restructuring, or is otherwise unable to fulfil outstanding Rebate credit, the Company will deal with outstanding liabilities in accordance with applicable Malaysian law, and will notify affected Customers of any material change using the contact details provided at the time of purchase.

Personal data collected in connection with the Promotion (including mobile numbers, email addresses, and purchase history) will be processed in accordance with the Company’s Privacy Policy and the Personal Data Protection Act 2010 (Malaysia).

By participating in the Promotion, the Customer consents to receive transactional communications (e.g., purchase confirmations, expiry reminders) via the contact details provided at the time of purchase.

To the fullest extent permitted by Malaysian law, the Company’s aggregate liability arising out of or in connection with the Promotion or any Rebate credit shall not exceed the purchase price paid for the relevant Rebate.

The Company shall not be liable for indirect, incidental, or consequential losses arising from the use of, or inability to use, Rebate credit.

Nothing in these Terms excludes or limits any right the Customer has under the Consumer Protection Act 1999 that cannot lawfully be excluded or limited.

These Terms are governed by the laws of Malaysia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia, without prejudice to the Customer’s right to refer an eligible dispute to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) under the Consumer Protection Act 1999.